If you are a UBA (United Bank for Africa) customer and need to block your ATM card urgently due to various reasons such as loss, theft, or unauthorized usage you can do that easily. In this guide we will reveal the various ways you can easily block your UBA ATM card to ensure the security of your funds.
Understanding UBA ATM Cards
Before delving into the steps to block an UBA ATM card, it’s crucial to have a clear understanding of what UBA ATM cards are. UBA (United Bank for Africa) is a leading financial institution that offers a range of ATM cards to its customers. These cards provide convenient access to cash, enable online transactions, and can be used internationally at ATMs and point-of-sale terminals.
Reasons to Block a UBA ATM Card
There are several reasons why you might need to block your UBA ATM card. These include:
- Loss or Theft: If your UBA ATM card is lost or stolen, it’s essential to block it immediately to prevent unauthorized access to your funds.
- Suspicious Activity: If you notice any suspicious transactions or unauthorized activity on your account, it’s advisable to block your ATM card to mitigate potential risks.
- Compromised Security: If you suspect that your UBA ATM card’s security has been compromised, blocking it can help safeguard your funds and personal information.
Steps to Block Your UBA ATM Card
Blocking your UBA ATM card is a straightforward process. Here are four options you can choose from:
Using UBA Mobile Banking App
- Open the UBA Mobile Banking App: Launch the UBA Mobile Banking App on your smartphone or tablet.
- Login to Your Account: Enter your login credentials, such as your username and password, to access your account.
- Select Card Management: Locate the “Card Management” or “Card Services” section within the app.
- Block Your ATM Card: Choose the option to block your UBA ATM card and follow the on-screen instructions to complete the process.
Using UBA Internet Banking
- Access UBA Internet Banking: Visit the UBA Internet Banking portal on your computer or mobile device.
- Log into Your Account: Enter your login details, including your username and password, to log into your account.
- Navigate to Card Services: Find the “Card Services” or “Card Management” section within the internet banking platform.
- Block Your ATM Card: Select the option to block your UBA ATM card and follow the provided instructions to complete the blocking process.
How to Block UBA ATM Card Using UBA USSD Code
Blocking your ATM card using the UBA USSD code is a simple and straightforward process. Follow the steps below:
- On your mobile phone, dial the UBA USSD code: *919#.
- A menu will appear on your screen with different options. Select the option for “Card Services” or a similar menu item related to card management.
- Next, choose the option to “Block ATM Card” or a similar selection related to blocking your card.
- You will be prompted to enter your UBA account number or provide the last four digits of your ATM card.
- Follow the instructions on the screen to confirm the blocking of your ATM card.
- Once the process is completed, you will receive a confirmation message stating that your ATM card has been successfully blocked.
Contacting UBA Customer Service
- Locate UBA Customer Service: Find the contact details of UBA’s customer service department. This information is typically available on UBA’s website or on your account statement.
- Call UBA Customer Service: Dial the provided customer service number and follow the instructions to connect with a customer service representative.
- Request Card Block: Inform the customer service representative about the need to block your UBA ATM card. They will guide you through the verification process and initiate the blocking request on your behalf.
How To Report a Stolen or Lost UBA ATM Card
If your UBA ATM card is stolen or lost, it’s crucial to report it immediately. Follow these steps below to report your lost or stolen ATM card:
- Contact UBA Customer Service: Call UBA’s customer service helpline as soon as possible to report the incident.
- Provide Card Details: Provide the necessary details, such as your card number, account information, and any relevant transaction details, to assist with the investigation.
- Request Card Replacement: Inform the customer service representative about the need for a card replacement. They will guide you through the necessary steps to obtain a new UBA ATM card.
Preventive Measures to Protect Your UBA ATM Card
While knowing how to block your UBA ATM card is essential, taking preventive measures can help minimize the risk of unauthorized access. Consider the following tips:
- Keep Your PIN Secure: Memorize your UBA ATM card’s Personal Identification Number (PIN) and avoid sharing it with anyone.
- Be Vigilant: Regularly monitor your account statements and transaction history for any suspicious activity.
- Avoid Card Skimmers: Be cautious when using ATMs and ensure there are no suspicious devices attached to the card slot or keypad.
- Enable Transaction Notifications: Activate transaction alerts on your UBA account to receive real-time updates on your card activity.
- Update Contact Information: Keep your contact details updated with UBA to receive important notifications regarding your account.
Frequently Asked Questions
1. How long does it take to block a UBA ATM card?
The time it takes to block a UBA ATM card may vary depending on the chosen method. Using the UBA Mobile Banking App or Internet Banking typically allows for immediate blocking. Contacting UBA Customer Service might involve additional verification steps and may take a little longer, but they strive to resolve such issues promptly.
2. Can I unblock my UBA ATM card after blocking it?
Yes, you can unblock your UBA ATM card after blocking it if you find it or if you blocked it as a precautionary measure. To unblock your card, contact UBA Customer Service and follow their instructions to reactivate your ATM card.
3. Are there any charges for blocking a UBA ATM card?
UBA does not typically charge customers for blocking their ATM cards. However, it’s advisable to check with UBA Customer Service or refer to their fee schedule for any specific charges or conditions that may apply.
4. Can I block my UBA ATM card if I’m outside the country?
Yes, you can block your UBA ATM card even if you are outside the country. You can use the UBA Mobile Banking App or UBA Internet Banking, both of which are accessible from anywhere with an internet connection. Alternatively, you can contact UBA Customer Service through their international helpline for assistance with blocking your card.
5. How can I check if my UBA ATM card is blocked?
To check if your UBA ATM card is blocked, you can contact UBA Customer Service and inquire about the status of your card. They will be able to provide you with the necessary information and assist you further.
Blocking your UBA ATM card is a crucial step to protect your funds and prevent unauthorized access. By following the steps outlined in this article, you can quickly block your UBA ATM card using the UBA Mobile Banking App, UBA Internet Banking, or by contacting UBA Customer Service. Additionally, implementing preventive measures will help enhance the security of your UBA ATM card and ensure peace of mind when conducting financial transactions.